FAQs

Registration

Do I need an account to place an order?

You do not need an account before placing an order. To save time with future orders, it is recommended to register. If you do not create an account, your email or phone number is required to place an order.

How do I reset my password?

Please follow the instructions here to reset your password.

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@sweetandsourpolitics.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@sweetandsourpolitics.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Paypal!

What is the difference between "Buy Now" and "Add to Cart"?

The difference between the two buttons is that the "Buy Now" button will take you directly to checkout. The "Add to Cart" button will add the item to your cart and let you continue to shop.

Shipment

How much is shipping?

Shipping on all orders is free!

Where do you ship to?

We ship to all 50 U.S. states including the U.S. territories (American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands). Unfortunately, at this time we do not ship to P.O. boxes and APO/FPO addresses. We do not ship internationally.

Delivery

When will I get my order?

Due to Covid-19 delays, it can take up to 2 1/2 weeks to receive your order.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise - If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@sweetandsourpolitics.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

Returns

What's your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@sweetandsourpolitics.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@sweetandsourpolitics.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a difference size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@sweetandsourpolitics.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!